The client involved with this success story is a global stainless-steel manufacturer based in Finland. They are known in the market for their unmatched expertise in stainless steel as well as the quality of their products. In addition to Finland, they also produce stainless steel internationally.
Journey to operational efficiency
The manufacturer launched a partnership to enhance operational efficiency and streamline processes with Neomore. With a focus on helping with building functionality, the customer sought expert guidance to navigate through complex SAP implementations.
Neomore was engaged to provide comprehensive support to the system renewal as a partner. By gathering a team of consultants, including a dedicated process specialist, Neomore offered unparalleled expertise in both technical and functional domains. With background also in automotive and steel industries, Neomore’s consultants brought invaluable insights into client requirements, ensuring a tailored approach to solution delivery.
Ville Pajunen, Senior Functional Consultant: “We want to enhance both the system and usability – our experts come from various backgrounds which allows their strengths to thrive in customer cases. We have the ability to examine the matter from the perspective of the user and the usage context, aligning with goals.”
Client-centric engagement
Neomore’s approach emphasized collaborative engagement, where consultants served as partners in the client’s journey. Through meticulous training sessions, facilitated by Neomore’s process specialist, end-users were empowered to navigate through the new SAP environment seamlessly. Despite challenges inherent in large-scale implementations, Neomore’s consultants adeptly addressed resistance to change, emphasizing the benefits of Fiori and streamlining processes through proactive communication and support.
Nea Koski, Functional Consultant: “Two years of experience as Maintenance Development Engineer have made it easier to jump into maintenance projects. Having knowledge and understanding of how maintenance works in the industry enables a better grasp of what the customer needs from a new system. We excel at explaining the benefits of Fiori, which ultimately eases their workload. Though the initial phase may be challenging, the benefits become apparent over time. Consultants strive to streamline tasks, facilitating smoother operations. Additionally, we engage in regular conference calls to ensure ongoing communication and support.”
Neomore’s commitment to client satisfaction was evident in every interaction. With a focus on accessibility and responsiveness, Neomore’s consultants provided much needed support, whether on-site or remotely. By fostering open communication channels and actively listening to client feedback, Neomore ensured that solutions were tailored to meet specific business needs, driving user adoption and satisfaction.
Ville: “Being close to the customer equates to being close to the end user. The customer isn’t just an IT person but the actual user of the system. This becomes particularly emphasized in maintenance environments, where full-time work isn’t solely within the system but involves other primary tasks; thus, it’s imperative to provide excellent service.”
Trust and smooth transition
The client commended Neomore’s approachability and expertise throughout the project lifecycle. By bridging the gap between technical solutions and end-user requirements, Neomore facilitated a smooth transition to the new SAP environment, resulting in improved operational efficiency and user satisfaction. Client feedback highlighted Neomore’s ability to instill confidence and deliver tangible results, fostering a long-term partnership built on trust and mutual respect.
Ville: “We have gotten feedback that we are easily approachable and flexible, operating as a relatively small organization with a quick turnaround time. Clients trust us, leading to long-term partnerships. In our case, both our functional consultants and developers come from Neomore; occasionally, developers may be sourced externally.”
Nea continues: “The best aspect of the project has been the positive reception from the client’s team. They have been pleasant to work with and have placed their trust in us. My favorite part is the client interaction. Collaborating with clients is incredibly rewarding; they are genuinely interested in their work, and our partnership has been exceptional.”
Professional development and growth
For Neomore’s consultants, the project presented not only professional challenges but also opportunities for personal growth. Engaging with clients from diverse industries enabled consultants to broaden their skill sets, enhance social intelligence, and deepen their understanding of client needs. By actively contributing to the development of training materials and engaging in meaningful discussions with clients, consultants expanded their knowledge base and further solidified their expertise in SAP consulting.
Nea: “As a consultant, the best part of the job is the opportunity to engage with people and build connections. Working on various projects exposes me to different industries, which enhances my skills and understanding. Professionally, this experience has improved my project management skills and boosted my confidence as a consultant. I have learned to trust my abilities and have gained the trust of clients. This has increased my self-assurance in my work.”
Conclusion
Neomore’s engagement with the client exemplifies excellence in SAP consulting, where technical proficiency is complemented by a profound understanding of client requirements and a commitment to driving meaningful change. Through collaborative engagement, proactive communication, and unwavering support, Neomore continues to set the standard for SAP consulting excellence, empowering organizations to thrive in an ever-evolving digital landscape.