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Why User Experience (UX) should be one of the main focus areas in SAP S/4HANA transformations?

Author: Lila Leander

Why User Experience (UX) should be one of the main focus areas in SAP S/4HANA transformations?


Transforming to S/4HANA is much more than a technical system update and something that affects the user experience on a larger scale than just what is visible on everyone’s screens.  

Some of the opportunities and benefits of SAP Fiori might be overlooked, since the versatility of it is something that companies are often not making the most of. 

SAP Fiori helps merge the intersection of three key pillars of effective UX strategy: People, Business, and Technology. 

Good UX benefits businesses and people 

When we want to create something beneficial and practical for the user, we need to know our users; understand what they are doing, why and how. By including end users in the different stages of the S/4HANA transformation project, we can ensure that the UX serves their needs as well as the company’s goals.  

This way, in one go, we have created a solution that is more convenient to use and can affect on the number of change requests from users. When we know our users and recognize the value of their involvement in the project, we can also reduce the need for process and UI changes afterwards, which can be time-consuming and costly.

Many S/4HANA projects are unfortunately still process or business driven and very much concentrated on technical change. When we keep forgetting the user, all the benefits of the transformation might not be obtained. 

User driven transformations decrease operating costs 

When S/4HANA transformation is implemented with users, according to their needs, the system makes the daily work a lot more efficient and increases productivity. Functionalities and features that are easy to use, are also easy to learn. 

Our solutions are built with new technologies that are based on open standards, which makes them easier to maintain and support.  

‘’A system that is effortless to use can also significantly decrease the time needed for training, which can cut costs’’, says Tuomas Haimi, SAP UI/UX Consultant at Neomore. 

This also helps users to concentrate to actual daily tasks instead of thinking about how to use the system. 

Additionally, when the system guides the user, displays only the necessary fields, the possibility of mistakes is decreased which can, in turn, decrease contacts to help desk. As a result, we have a more efficient production and fewer support costs.  

How to incorporate UX design into S/4HANA-transformation? 

How to choose the suitable user experience goals to help the company decide which features or apps will be implemented? One way to get started is to use UX Value Goals.  

According to Tuomas Haimi, UX Value Goals can help companies choose better goals and features that help users and create value for the company’s operations. 

UX Value Goals can give an excellent starting point for conversations about UX and its effect on the bottom line.  

These conversations can create a better understanding of the need to change how things are done based on business needs and people. That can also help quantify business benefits and analyze these values based on the metrics. 

SAP has introduced the concept of UX Value Goals, which Neomore is utilizing in user driven design & development model. Read more from SAP Blog.

UX Value Goals 

  1. Be more MOBILE: Ability to complete tasks regardless of where you are
  2. GUIDE me better: Assist people to do their work more accurately
  3. RESPOND faster: Help people to find the info they need
  4. Be more INSIGHTFUL: Give real-time analytics and helping prioritize work
  5. COLLABORATE better: Share information easily helps teams solve issues quickly
  6. REACT faster: Quicker notifications of business situations
  7. Be more AUTOMATED: Mass maintenance and automation
  8. Be more PROACTIVE: Machine learning helps with planning and risk assessment
  9. Be more ADAPTABLE: Make changes to user experience